These terms describe how a direct booking with Cascade Hideaway in General Santos City works, from request to check-out.
What's included
The quoted nightly rate always includes cleaning — there is no separate cleaning fee added at checkout.
Occupancy
The unit accommodates up to 3 guests (1 bedroom, 1 queen bed, 1 single pull-out bed (underbed), 1 bath). Day visitors are welcome with advance notice; overnight guests beyond the declared headcount are not permitted.
Check-in / check-out
Check-in begins at 2:00 PM. Check-out is at 12:00 PM (noon). Early check-in or late check-out may be arranged depending on availability — mention it in your booking request.
How a reservation request becomes a confirmed booking
Submitting the booking form sends a reservation request, not a confirmed booking. We personally match your submitted details against your payment and current availability, then send your confirmation directly — by email, WhatsApp, or Messenger. Your dates are not confirmed until that message arrives.
Reservation fee and payment timing
A 50% reservation fee, reviewed against availability, secures your requested dates once verified. When check-in is less than five days away — same day through four days out — full payment is requested instead of the fee. Five or more days before check-in, submitting the form holds your dates for 24 hours while you send the reservation fee; if nothing arrives, the hold is released and nothing is owed. The remaining balance and a ₱1,000 refundable security deposit are due at least one day before check-in. All payments go directly to the property host — GCash or UnionBank InstaPay/PESONet. There is no third-party payment processor.
Payment verification
After sending payment, attach a screenshot or receipt in the booking form (optional at submission time, but required before your stay is confirmed). We review payment proof personally; screenshots are stored privately and are not publicly accessible.
Security deposit
A ₱1,000 refundable security deposit is collected with the balance, at least one day before check-in, to cover damage, excess cleaning, or policy violations, and is returned after the checkout inspection finds no issues. Airbnb bookings carry no cash security deposit.
Cancellation and refunds
- 5 or more days before check-in: the reservation fee is fully refunded.
- Under 5 days before check-in: the reservation fee is retained to cover the reserved dates.
- Airbnb bookings follow Airbnb's own cancellation policy.
Disputes
If you believe a charge, refund, or booking decision was made in error, contact us at cascadereservations@gmail.com with your booking reference. We aim to resolve disputes directly and promptly; unresolved payment disputes may also be raised with your bank or e-wallet provider under its own dispute process.