This notice explains how Cascade Reservations ("Cascade Hideaway", "we", "us"), operator of the Cascade Hideaway short-term rental in General Santos City, Philippines, collects and uses information when you submit a direct booking request through this website. This notice has not been independently certified as legally compliant; it is a plain-language description of our current practice.
What we collect
| Field | Why we ask |
|---|---|
| Name | To identify your reservation and address you personally. |
| Phone number | To confirm your stay and reach you about check-in. |
| Email address | To send your acknowledgement receipt and confirmation. |
| Requested dates | To check availability and calculate your rate. |
| Notes you provide | To accommodate reasonable requests (early check-in, accessibility, etc.). |
| Payment proof (screenshot/receipt) | To verify your reservation-fee or full payment. |
| Photo of a government ID (optional, before arrival) | To verify identity at check-in; stored privately, visible to our team only. |
How we use it
We use your details only to process and manage this stay: checking availability, verifying payment, sending your confirmation, and communicating about your booking. We do not sell your information. We do not use it for marketing unless you separately and explicitly opt in to hear about future offers — transactional booking messages are never conditioned on marketing consent.
Who processes it on our behalf
| Provider | Role |
|---|---|
| Supabase | Database and file storage for booking records, payment receipts and optional ID photos (system of record). |
| Google (Drive, Calendar, Maps) | Property imagery, operational calendar projection, and location display. |
| n8n | Sends booking notifications and reminders on our behalf from server-side events; it never receives your data directly from your browser. |
| Meta (Messenger), WhatsApp Business Platform, Gmail | Optional communication channels you may choose to contact us through, or that we use to confirm your stay. |
| Google Gemini, OpenRouter | AI language models that draft the automated Messenger concierge's replies (see below). They receive the conversation text only to produce that reply. |
Messenger concierge
When you message our Facebook Page, an automated concierge may answer routine questions (rates, availability, amenities, directions, house rules). To do that we store your Messenger page-scoped ID, the first name Facebook shares with the Page, the text of the conversation, and the times of the messages. We keep the last 24 messages of a conversation for context and drop older ones automatically. Questions the concierge cannot handle (payments, cancellations, complaints, safety, price requests) are shown to our hosts, who reply personally.
To stop the concierge from replying to you, ask for a host in the chat. To delete your Messenger data, send the message "delete my data" to the Page or email cascadereservations@gmail.com; we confirm once the deletion is complete.
Retention
Messenger conversation history is kept for up to 12 months after the last message, or deleted sooner on request. Booking records are retained for as long as needed for guest-history, tax, and dispute-resolution purposes, and are then deleted or anonymized. Payment receipt images are retained only as long as needed to verify the associated booking and are stored in a private, access-controlled location — not a public link. Photos of a government ID are kept in private storage that only our team can open, and you can ask us to remove yours at any time. A removed photo is deleted from storage about a week after we remove it, and it leaves our encrypted backup copies one to two months after that.
Your rights
You may ask us to access, correct, or delete the personal data we hold about you, or to explain how it is used, by emailing cascadereservations@gmail.com. We will respond within a reasonable time.
Third-party proof content
This site may display a live embedded preview of our official Airbnb listing to show current guest reviews. If loaded, that embed is provided directly by Airbnb and may set its own cookies or make its own network requests, governed by Airbnb's own privacy policy. We do not scrape, proxy, or store Airbnb's review content ourselves.
Contact
Cascade Reservations · General Santos City, Philippines
Email: cascadereservations@gmail.com